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POLICIES AT RISTADESIGN

Things You Need to Know

At Ristadesign, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.

OUR SHIPPING POLICY

We offer free shipping on all orders within the teritorry of republic of Croatia  .

International  shipping price is 9.50e .

 

Processing time

Croatia 2-5 working days

Europe 6-12 working  days

Rest of the world  10-20 working days                                   

 

 

We only deliver in methods that offer tracking numbers.

Your packages may be subject to import duties, taxes or fees imposed by your own country or the carrier on their behalf. We have no control over these charges and they are assessed when the package arrives in your country. These fees are the recipient's responsibility and are not included in the shipping costs that were quoted and that which you were charged. We do not control these taxes in any way, nor do we receive this money. You will be require to pay for these costs (if any) by your local parcel carrier or customs office. Customs policies  vary from country to country. For more  information you should contact your local customs office.

 OUR RETURN POLICY

Before returning a product,please notify us  via e-mali:  info@ristadesign.net

We accept returns within the 14 days from receiving the item.

Any returned item must be in its original condition ,and all tags need to be intact.Once your return is received and inspected,we will notify you of the approval or rejection of your refund.If you are approved then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.Please allow for a period of up to 14 days for us to process the refund.

To return your product for a refund you will be  responsible for paying the shipping costs. If you have received an item which is defective or different to the one purchased, we will refund these items and the delivery expenses as soon as we receive them and inspect the condition of the products.

 

Items bought on sale cannot be refunded.

OUR PRIVACY POLICY

In order to provide you with the best possible service, we do collect information from you when you place an order or from communication such as e-mail. When ordering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. We do not  store your credit card information on our site, on our server or anywhere at all.

 

We may use the information we collect from you when you purchase products, surf the website, or use certain other site features.We use these information  in order to personalize your site experience and to allow us to deliver the type of content and product offerings, to better serve you in responding  to  customer service requests and  to quickly process your transactions or to manage a promotion. If you choose  to receive our e-mail newsletter, we may send you periodic e-mails. If you no longer wish to receive these e-mails, just  click on the "unsubscribe" link at the bottom of the newsletter.

We use cookies to enhance your experience and collect information about visitors and visits to our website. We may use cookies to help us remember and process the items in your shopping cart and understand your preferences based on your  site activity, which enables us to provide you with improved services. We may also use cookies to help us collect  data about site traffic and site interaction in order to offer better site experiences .


We  implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of people who have special access rights to such systems, and are required to keep the information confidential. When you place an order or access your personal information, we offer the use of a secure server. All sensitive information you provide is transmitted via Secure Socket Layer (SSL) technology and its latest technology and then encrypted into our databases and are accessible only to certain people  as we indicated above.

By using our website, you are implying consent to our privacy policy. 

 

If you have any questions or concerns, please to contact us at info@ristadesign.net  .

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